Sangregorio P., A.L. Cologni, F. C. Owen, F. Previdi
The increasing of globalization requires companies to ship their machines all over the world. This growth of exportation of manufacturing systems increased costs of maintenance due to the requirement of sending technicians to the production site where the machine is installed. The strong spread of mobile devices and the increased quality of networks opened new horizons for maintenance and support services. The work presented in this paper describes a real application case and proposes an approach for using mobile internet devices (MID) on the production site for acquisition and transmission of multisource information that can be used from service personnel to try to resolve issues from the vendor service center. The purpose of this article is to present an approach to implement a remote maintenance system based on a mobile platform that allows hybrid (video and telemetry) logging.
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